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COVID-19 UPDATE

With the rapid spread of the Novel Coronavirus COVID-19 globally, Australia and the world experiencing unprecedented times of uncertainty, we are doing everything we can to protect our guests and employees. As the situation is evolving very rapidly, we are constantly and actively monitoring global, national and state government authorities’ updates and advice to ensure we comply at all times.

We would like to give you an update on the actions we have been taking in response to the outbreak and fast changing conditions. Your health, wellbeing and safety are and will always be our priority and we want to assure you that you can stay with us with confidence. It is our Duty of Care to ensure that maximum precautions are being taken to reduce the risk to our guests and employees, and our protocols and procedures are evolving daily to accommodate for rapid changes.

Thank you for your understanding and continuous support, and hope these measures will bring you comfort that we are doing our very best to keep you safe and well, while trying to minimise the impact on your experience.

What are we doing to minimise risk

We have instituted a range of precautionary measures for additional safety for our team, our guests and our contracting staff.

  • Staying up to date with advice from Government health authorities and adapting our processes as necessary
  • Enhanced cleaning procedures for our staff including:
    • Hand sanitiser is being used in conjunction with hand washing
    • Gloves are being worn at all times whilst cleaning and changed to clean gloves after each clean
    • Cleaning clothes are being changed regularly to prevent any cross contamination
  • All employees and contractors have been advised to stay at home if they are feeling unwell or suspect that they may have come into contact with COVID-19
  • We've implemented procedures specific to the handling of COVID-19
  • We strictly enforce employees’ self- isolation at home in case of doubt.
  • We implemented pre-arrival and on- arrival screening of guests and staff.
  • Swimming pools and gyms have been closed as a precaution

What you can do

Please advise our staff if you have:

  • Been unwell and are exhibiting any of the symptoms as listed on the Australian Government Department of Health website
  • Arrived back in Australia in the last 14 days and are required to self-isolate. This will give us the opportunity to ensure we manage your stay for you in the best possible manner that will protect both you and our team.

Our teams are here to support and assist you throughout the duration of your stay, doing their utmost to ensure your safety and wellbeing whilst trying to minimise the impact of these procedures on your experience. We appreciate your patience and understanding in these uncertain times.

Your upcoming stay

For guests that have already booked an apartment, please contact Customer Contact Centre if you have queries regarding your reservations.